| General Question
|| General Answer
|1. Do you ship internationally?||Absolutely! We have a global customer base spanning the globe. |
|2. What payment methods do you accept?||We accept all forms of major credit cards, Paypal funds, E-check/bank funds via the convenience and security of the Paypal Payment Gateway and Google Checkout. Alternative forms of payment accepted are money orders and checks. Friendly reminder that payments made by money order or check will take longer so as to allow ample time for receipt and clearance of payment before your order can be shipped.|
|3. Do you accept wholesale orders?||Yes, we do! Wholesale pricing offers deep discounts on most products and have minimum order requirements. Discounts are based on purchase volume. However, we're always happy to work with retail and business customers to meet your needs, so please feel free to contact us. Friendly reminder for international customers that wholesale orders may be subject to customs duties and fees upon importing. Please check with your local Customs officials for detailed information and any further questions you may have regarding this.|
|4. What currencies do you accept?||We accept payment via Dollars (USD), Pounds Sterling (GBP), or Euros (EUR). All customers have the flexibility to pay in any of the above currencies they wish!|
|6. How do I add an item to the cart?||We recognize the need to provide various payment methods to accommodate the needs of our global customer base. Hence, you will see that we have integrated several of the most popular forms of payment on our site. Items can be added to the appropriate cart on each of the product detail pages.
To make a purchase in USD with Paypal:
1) Add item to the cart using the regular “Add To Cart” Button
2) View cart by clicking on the “VIEW CART (For USD Orders)” link at the top of every page.
3) Once all items have been added to the cart, click on the “CHECKOUT (For USD Orders)” link. You will then be guided through the checkout and payment process.
To make a single item purchase in USD with Google Checkout:
1) Add item to the cart using the blue “BUY NOW” Google Checkout Button
2) To checkout, sign into your Google Checkout account and you will then be guided through the checkout and payment process.
* Note: If purchasing multiple items via Google Checkout, contact us via E-mail with the following information and we shall be happy to E-mail you a Google Checkout invoice with the total:
1) a list of the SKU(s)
2) quantity per SKU
3) City, State/Province, Country
To make a purchase in GBP or EUR
1) Simply click on the appropriate button for GBP or EUR to add the item to the international currency cart. The total will be displayed in GBP or EURO respectively.
2) Click on the International Currency View Cart button to view all items in the cart.
For our customers’ convenience, we also accept orders via E-mail. Simply contact us via E-mail with the following information and we shall be happy to E-mail you an invoice with the total:
1) a list of the SKU(s)
2) quantity per SKU
3) City, State/Province, Country
4) indicate your preference for either a Paypal Invoice or Google Checkout Invoice
5) indicate your preferred currency to pay with, if any, otherwise the default will be in USD
|7. How much do you charge for shipping?||Shipping costs vary based on weight, delivery method, and destination. Shipping costs are calculated and displayed at the time of checkout. |
|8. How long will it take my order to arrive?||Depending on the carrier and the final destination for the order, shipping time ranges from 3-5 business days for domestic delivery. International in-transit times can vary and will typically range from 7-14 business days. Please refer to our Shipping Policy for more information.|
Expedited shipping methods are available. If you need your order to arrive by a certain date, please E-mail us and we will be happy to assist you further and advise on the expedited shipping methods available and additional cost.
|9. How do I track my orders?|
You can review the status of your order at any time. Go to Customer Service and enter your confirmation number.
|10. How do I know when my order has been shipped?||You will receive an Order Confirmation E-mail after your order is placed. A subsequent Shipment Notification E-mail will be sent after your order has been shipped. The Shipment Notification E-mail will contain the appropriate tracking number or Customs form number for your order. Friendly reminder, detailed tracking is only available with upgraded shipping methods. If you prefer to have your order tracked in detail by the courier, please E-mail us for further information.|
|11. What is your return policy?||At Asanea Gifts, we take customer service very seriously and we strive to exceed our customers' expectations in every aspect of our business, including our return policy. While we have a very tolerant return policy, we have refund policies in place to protect us from fraud-which ensures that we keep our product prices low for all customers. Please see our Return Policy for further information.|
*All refunds are at Asanea Gifts’ discretion.
|12. Do you offer insurance?||Insurance is always an option with your order. However, we do recommend that insurance be purchased with all orders simply because once the package is handed over to the carrier, the actual in-transit handling and delivery are beyond our control. For a peace of mind, we offer affordable insurance rates for your orders. Feel feel to inquire for a quote when you are ready with your order. Please see our Optional Insurance Policy for further information.|
* Please note: Insurance is required for all orders shipped to Mexico. Please inquire for rates prior to placing your order.
|13. Do you ship to P.O. boxes?||Certainly! As long as your address is confirmed via Paypal or Google Checkout, we will be happy to ship to addresses with PO Boxes.|
|14. Do you ship to APO/FPO addresses?||Yes, we are happy to ship your orders to your beloved military friends and family at APO/FPO addresses. Kindly see the following general restrictions for APO/FPO addresses:|
* Packages may not exceed 70 lbs.
* Packages may not exceed 130 inches in combined length and girth.
The Department of Defense (DOD) also requires the following for all military mail/packages:
* Military member's full name (with or without grade, rank, etc.) or a specific title (e.g., Commanding Officer, Supply Officer, etc.)
* The unit designation and APO/FPO (Air/Army Post Office or Fleet Post Office) information with the nine-digit ZIP Code (if one is assigned)
As for the in-transit time, per USPS military mail may experience longer delivery times.
"Typically military mail letters are delivered between 7 and 10 business days depending on country of destination. Priority Mail parcels will take 10 to 15 business days. Parcel Post takes about 24 days, according to MPSA (Military Postal Service Agency) officials. Transit times will vary depending on operational conditions and the unit of the addressee. Those in established bases should continue to receive regular service, while those in forward areas or engaged in operations may experience longer arrival times due to logistical constraints."
For additional information regarding DOD requirements or specific item restrictions, please consult your MPSA (Military Postal Service Agency) officials prior to placing an order.
| Insect Jewelry Bug Jewelry CAT Question
|| Insect Jewelry Bug Jewelry CAT Answer
|1. Are the insects and bugs real?||Absolutely yes! It's very hard to imagine these creepy creatures can be adored. Our meticulous manufacturing process ensures that the beauty and detail of each specimen is carefully retained and shown in each pendant. You can see everything from the antennae to the hair on the legs of these bugs!|
|2. Where are the insects and bugs from?||Generally speaking, our insect and bug specimen are farm raised to ensure high quality. We take care to deal only with experienced farmers in this regard.|
|3. What is the bug pendant itself made of?||Each bug pendant is made of high quality lucite resembling the best qualities of amber. Our unique and high-quality bug jewelry are often imitated but never duplicated. The imitations are clearly obvious because they are often cloudy looking and/or are light-weight. Our high quality bug jewelry and insect products can easily maintain their ornamental value through the years. In fact, our specimen are better preserved than the unmounted or dried insects!|
|4. How are your insect jewelry made? How is each bug pendant manufactured?||As with any business, we can't share our manufacturing process with the public. However, what we can say is that each bug pendant is made from a very long and complex workflow by experienced workers and technicians. Hence, you will get absolutely|
|5. Is insect jewelry and bug jewelry appropriate for kids too?||Absolutely! Not only does our bug jewelry have good ornamental value but they are quite educational as well. It makes a perfect afternoon past-time looking at these insects and bugs from the safety of the pendant under a microscope! Making science fun helps kids learn along the way!|
|6. I own a boutique and would like to add your bug jewelry products to our range of products. Can we get a discount?||We love to work with business customers. Simply contact us via E-mail with : 1) a list of the SKU(s) and 2) quantity per SKU you would like and we'll be happy to respond back promptly with a detailed quote.|
|7. I want to buy a particular insect necklace or bug bracelet but it is out of stock. When will you be getting more in?||Our products are sold via various venues and so inventory can deplete quite fast. Furthermore, since we use real specimen in our bug jewelry, seasonality may affect availability. If you would like to place an order and the item is out of stock, feel free to contact us via E-mail and we'll look into the next availability for you!|
| Four Leaf Clover Jewelry CAT Question
|| Four Leaf Clover Jewelry CAT Answer
|1. Are the four leaf clovers real?||All of our four leaf clover jewelry contain real four leaf clover specimen in each pendant!|
|2. How are the four leaf clover jewelry made?||While we cannot disclose the actual process, we can assure you that each step of our complex manufacturing process aims at delivering high-quality products to our customers. Each four leaf clover pendant is carefully processed so as to retain the natural color and shape of the four leaf clover. You will be amazed at the clarity and beauty of each piece!|
|3. I want to buy a particular four leaf clover pendant but it is out of stock. When will you be getting more in?||Our products are sold via various venues and so inventory can deplete quite fast. Furthermore, since we use real specimen in our clover leaf jewelry, seasonality may affect availability. If you would like to place an order and the item is out of stock, feel free to contact us via E-mail and we'll look into the next availability for you!|
|4. What is the four leaf clover pendant itself made of?||Each clover pendant is made of high quality lucite resembling the best qualities of amber. Our unique and high-quality clover jewelry are often imitated. But the imitations are clearly obvious because they often either contain yellowish leaves which are not real clovers or pale green clovers that are not carefully processed.|