We understand that privacy is important to our customers. All information submitted, whether during the ordering process or by subscribing to our email list / newsletter, will be kept confidential and used only for the purposes of fulfilling your order or responding to your inquiries. No information about our customers is or will be shared with anyone outside the company.
We do not store credit card or bank information. All online payments are processed securely by the respective provider of your choice (Paypal, Google Checkout).
If you wish to be removed from our mailing list simply send us an email and we will remove your name from all future mailings.
We accept all major credit cards & other currencies via the Paypal Payment Gateway or Google Checkout: Visa, Mastercard, Discover, American Express, Paypal funds, E-check/bank funds, Pounds Sterling, and Euros. Friendly reminder that Paypal does not require you to have an account to use their services and remit a secure payment ! Convenient, safe and efficient !
Alternative methods of payment available are US Postal or Canada Postal Money Orders (in USD ONLY)! If paying via Money Order, please E-mail us to let us know.
We strive to ship all orders within 1 business day upon receipt of cleared payment. Standard delivery for orders shipped within the USA takes ~3 to 5 business days via USPS First Class Mail. Expedited delivery options are also available and will be via USPS, FedEx DHL or UPS. Delivery times for expedited delivery options will vary depending on the destination and on the carrier. Please note that we do not publish our Shipping & Handling (S&H) rates because they are very low! Add items to your shopping cart to see S&H rates for your orders.
All orders shipping outside of the USA will be sent via USPS First Class Mail International (standard) or USPS Priority Mail International (Priority). We have found this to be the most reliable and cost-effective option for our customers. Delivery times for international mail varies depending on the destination. Please allow ample time for orders to get through customs. Typically, it takes ~7 to 14 business days for standard shipping and ~6 to 10 business days for priority shipping, pending normal customs clearance! While the actual in-transit time is beyond our control, rest assured we always strive to ship all orders promptly upon receipt of cleared payment! Friendly reminder that any duties & taxes imposed by your country at your country's border are the sole responsibility of the customer. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, therefore it is recommended that you contact your local customs office if you have any customs related questions.
For certain countries, where mail services may be less than optimal, registered mail services will be required for all orders. The additional fee for this service will be communicated to you via E-mail after we have received your order. You will then have an option to proceed or cancel the order. This is the best way to help ensure that your order can be delivered to you as smoothly as possible. You may also contact Asanea Gifts Customer Service in advance if you would like to check whether this requirement applies to your country of destination for the order.
USPS handles over 210 billion units of mail each year ! Therefore, to be on the safe side, insurance is recommended for all orders where available by carrier. It is an option provided to the customer upon request. International buyers, please note that insurance is unavailable for First Class Mail International via USPS. In order to be able to purchase insurance, please E-mail us for the new upgraded shipping cost prior to confirming your order. Friendly reminder that actual delivery times and carrier handling of packages are beyond our control. Hence, we are not responsible for any lost, stolen or damaged packages once the carrier accepts it. All care is taken in packaging each order, while we are not responsible for postal damage or loss, we will be happy to assist in lodging any claims for insured items if such need shall arise. Once the shipment is in transit, we are not responsible for carrier’s delays to deliver as printed in their publications.
Asanea Gifts is committed to your full satisfaction for all retail orders placed with us. If in the rare instance a product you have ordered from us does not meet your expectations, simply contact Asanea Gifts Customer Service within 3 days upon receipt and return the product to us.
Returns can be mailed to the same address as on your package. Please E-mail us for any questions regarding returns. Upon return of the product, in its original condition when received, we will be happy to exchange the item for you or refund the original price less any S&H fees or discounts given. Due to the nature of these special arrangements, our Return Policy does not apply to: wholesale orders, bulk orders, custom orders, special orders and similar.